Billing Terms and Conditions – Amoura Home

By placing an order on www.amoura-home.com, you agree to be bound by these Billing Terms and Conditions. Please read them carefully.

Accuracy of Billing and Account Information

We may refuse or cancel any order at our discretion, including orders placed under the same account, payment method, or billing/shipping address, or those suspected of being placed by resellers or distributors. If we need to modify or cancel your order, we will attempt to notify you using the contact details provided at checkout.

Payment Authorization & Currency

All payments must be successfully authorized before an order is confirmed. If authorization fails (for example, due to an expired card, insufficient funds, or suspected fraud), your order may be declined. Unless otherwise stated, all prices are displayed and charged in United States Dollars (USD).

Accepted Payment Methods

We accept major credit and debit cards (Visa, Mastercard, American Express, Discover), digital wallets (PayPal, Apple Pay, Google Pay), and alternative options such as Shop Pay and Klarna (subject to approval and availability). Payments are processed via trusted, secure gateways; sensitive data (such as card numbers) is encrypted and never stored on our servers.

Your Billing Responsibilities

You agree to provide accurate, complete, and up-to-date billing and contact information, including your full name, billing address, email address, and payment details. If your payment method or billing information changes, you must update your account promptly to avoid delays or failed transactions.

Order Confirmation & Receipts

After placing an order, you will receive an order confirmation email containing your billing details. A shipping confirmation will follow once your order has been processed and dispatched. If you do not receive these emails, please check your spam folder and then contact our support team.

Fraud Prevention & Secure Payments

To protect our customers and business, transactions may be monitored and verified by our payment partners. We may cancel or place a temporary hold on orders flagged for suspicious activity until the order can be validated.

Refunds & Billing Discrepancies

Approved refunds are issued to the original payment method. Please allow up to 7 business days for the refund to appear; your bank or card issuer may require additional time to post funds. If you notice a billing discrepancy or unauthorized charge, contact our customer support team within 7 business days of the transaction so we can investigate.

Governing Law

For customers in the United States, Canada, Australia, New Zealand, the United Kingdom, and the European Union, these terms are governed by the laws of your region (US; Canada; Australia; New Zealand; England & Wales for the UK; EU law and your Member State). For all other customers, Dutch law (Netherlands) applies. Courts in your region (or, where applicable, the Netherlands) have exclusive jurisdiction, subject to any mandatory consumer protection rights.

Contact Us

Store Name: Amoura Home
Website: www.amoura-home.com — average response time: 1–2 business days (within 48h) via contact form
Email: support@amoura-home.com
Phone: +1 347 775 3399
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (New York Time, ET)

Company Details

Store Name: Amoura Home
Company Name: SatoActive
Address: Marketentsterlaan 39, 3454WN De Meern, Utrecht, The Netherlands
Company Number (KvK): 85805556
VAT Number: NL004155462B41

We aim to reply to all inquiries within 1–2 business days.