Frequently Asked Questions

We ship to the United States, United Kingdom, Canada, Australia, New Zealand, South Africa, Germany, France, Spain, and Portugal.

Processing: 1–2 business days. Typical transit: 3–9 business days depending on destination. Total delivery is usually 5–12 business days. You’ll receive tracking details via email once dispatched.

In some regions yes, depending on the courier. If PO box delivery isn’t supported for your service, we’ll contact you to update the address.

In Canada, Australia, and New Zealand, local taxes/duties or brokerage fees may apply. The recipient is responsible for any import charges where applicable.

You have 30 days from delivery to request a return. Items must be unused, in original packaging, and accompanied by proof of purchase.

Contact us at [add email] with your order number and reason for return. If approved, we’ll provide shipping instructions.

Return shipping is the customer’s responsibility unless the item is defective, damaged, or incorrect.

Yes. The fastest way is to return the original item and place a new order. Our team can assist with exchanges for size, color, or alternative items.

We accept Visa, Mastercard, American Express, Maestro, PayPal, Apple Pay, Google Pay, Shop Pay, and Klarna (where available).

Prices are shown and charged in USD unless otherwise stated. For convenience, we may display approximate local currency.

Yes. Payments are processed via trusted, encrypted gateways. Sensitive card data is never stored on our servers.

Yes. Each item is carefully sourced and undergoes a quality check before dispatch to ensure it meets our standards.

We aim for accurate images, but minor variations can occur due to lighting and screen settings.

Monday–Friday, 9:00 AM – 5:00 PM (New York Time).

We aim to respond within 1–2 business days.

You can reach us anytime at [add email].