Shipping Policy

At Amoura Home, we aim to deliver quickly, reliably, and transparently across our key markets—the United States, United Kingdom, Canada, Australia, New Zealand, selected EU countries (Germany, France, Spain, Portugal), and South Africa.

All timeframes below are in business days (Mon–Fri), excluding weekends and public holidays in both the origin and destination countries.

Shipping Overview

• Order cutoff: 6:00 PM Eastern Time (New York Time, ET)
  
• Processing time: 1–2 business days
  
• Transit time (after processing): 4–9 business days
  
• Estimated delivery window (processing + transit): 5–11 business days
  
• Tracking: Emailed once your order ships (first scan may appear after 24–48 hours)
  

Regions & Delivery Estimates (Transit Only)

The times below are transit estimates. Add 1–2 business days for processing to get the total 5–11 business day window.

• United States: 4–9 business days
  
  Common carriers: USPS, UPS, FedEx
  
• United Kingdom: 4–9 business days
  
  Common carriers: Royal Mail, Evri, DPD
  
• Canada: 4–9 business days
  
  Common carriers: Canada Post, Purolator, FedEx
  
• Australia: 4–9 business days
  
  Common carriers: Australia Post, StarTrack
  
• New Zealand: 4–9 business days
  
  Common carriers: NZ Post, CourierPost
  
• Germany: 4–9 business days
  
  Common carriers: DHL, Deutsche Post, DPD
  
• France: 4–9 business days
  
  Common carriers: La Poste/Colissimo, Chronopost, DPD
  
• Spain: 4–9 business days
  
  Common carriers: Correos, SEUR, MRW
  
• Portugal: 4–9 business days
  
  Common carriers: CTT, DPD, MRW
  
• South Africa: 4–9 business days
  
  Common carriers: Aramex, DHL eCommerce, local postal/courier partners
  

Notes: Remote or hard-to-reach areas may require additional time. Couriers are assigned automatically based on service level, route availability, and parcel characteristics.

Processing & Cutoff

• Orders placed before 6:00 PM ET begin processing the same or next business day.
  
• Orders placed after 6:00 PM ET start processing the next business day.
  
• During peak periods (e.g., Black Friday/Cyber Monday) or severe weather, processing may extend by 1–2 additional business days.
  

Order Stages & Typical Timeline

• Day 1: Order review and inventory allocation
  
• Day 1–2: Quality check & packing
  
• Day 2: Dispatch to courier (tracking activates; first scan may take 24–48h)
  
• Day 3–10: In transit via carrier network
  
• Final day: Out for delivery (signature may be required in some regions)
  

Total elapsed time: typically 5–11 business days.

Shipping Fees & Thresholds

• Rates are calculated at checkout by destination, weight/volume, and service level.
  
• Any free-shipping promotions will be shown on-site and applied automatically if your cart qualifies.
  

Taxes, Duties & Imports

• Unless otherwise stated at checkout, shipments are Delivered Duty Unpaid (DDU).
  
• US & UK: Most orders arrive without extra fees, but thresholds, regional rules, or courier handling fees may apply.
  
• Canada, Australia, New Zealand, EU (DE/FR/ES/PT) & South Africa: GST/HST/VAT/duties and/or brokerage/clearance fees may be collected upon delivery per local regulations.
  
• The recipient is responsible for any import taxes, duties, or clearance fees where applicable.
  
• Tip: Use a residential address and your full legal name to help avoid customs delays.
  

Address Accuracy, PO Boxes & Authority to Leave

• Ensure your address (including apartment/unit number and postal code) is complete and accurate.
  
• PO Boxes: Accepted where the assigned courier delivers to PO Boxes (e.g., USPS, Australia Post, NZ Post, many EU national posts). If a selected service can’t deliver to a PO Box, we’ll contact you to update the address.
  
• Authority to Leave (AU/NZ): If you choose ATL, you authorize the courier to leave your parcel without signature; risk transfers to you upon the delivery scan.
  

Order Tracking

• We email a tracking link once your order ships.
  
• Tracking events are controlled by the courier; gaps between scans can occur (e.g., during air transit or customs).
  

Possible Delays

Delays can occur due to severe weather/natural events, customs inspections, carrier backlogs or labor actions, peak-season volume surges, or address corrections. If your shipment appears stalled, contact us and we’ll investigate with the courier.

Failed Delivery & Returns to Sender

If delivery fails due to an incorrect address, unclaimed parcel, or refusal, the shipment may return to sender. We can:

• Re-ship (additional postage may apply), or
  
• Refund per our Return & Refund Policy after the item is received back in saleable condition.
  

Damaged, Missing, or Wrong Items

On delivery, please inspect your package. If anything is damaged, defective, missing, or incorrect:

1. Take clear photos of the item, packaging, and shipping label, and
   
2. Contact us within 7 business days of delivery so we can resolve (replacement or refund per policy).
   

Agreement to Terms

By placing an order at www.amoura-home.com, you agree to this Shipping Policy and any related policies referenced (e.g., Return & Refund Policy).

Contact Us

Store Name: Amoura Home — Average response time: 1–2 business days (within 48h)
Website: www.amoura-home.com —
Email: support@amoura-home.com —
Phone: +1 347 775 3399
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (New York Time, ET)

Average response time: 1–2 business days (within 48h)

Company Details

Store Name: Amoura Home
Company Name: SatoActive
Address: Marketentsterlaan 39, 3454WN De Meern, Utrecht, The Netherlands
Company Number (KvK): 85805556
VAT Number: NL004155462B41

Last updated: 15 October 2025