Privacy policy

Last Updated: November 10, 2025

This Privacy Policy describes how Amoura Home, operated by SatoActive (“Amoura Home”, “we”, “us”, “our”, or “the Company”), collects, uses, and protects your personal information when you visit or make a purchase from www.amoura-home.com (the “Site”) or otherwise interact with our online services (collectively, the “Services”).

By using our Site or Services, you agree to this Privacy Policy.

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1. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, operational practices, or applicable legal requirements.
When changes occur, we’ll post the updated version on this page and revise the “Last Updated” date.
Where required by law, we will also provide additional notice or request your consent.

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2. Scope & Applicable Laws

This Privacy Policy applies to all personal information collected by Amoura Home from customers, website visitors, and users located in the United States.

Our data practices comply with applicable U.S. federal and state privacy laws, including (where applicable):

• The California Consumer Privacy Act (CCPA/CPRA)

• The Virginia Consumer Data Protection Act (VCDPA)

• The Colorado Privacy Act (CPA)

• The Connecticut Data Privacy Act (CTDPA)

• The Utah Consumer Privacy Act (UCPA)

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3. Information We Collect

We collect personal information to process orders, improve your shopping experience, and maintain a secure and high-quality customer experience.

(a) Information You Provide Directly

This includes:

• Name, email address, and phone number

• Billing and shipping addresses

• Order details and payment information (processed securely by our payment partners)

• Account login details (if applicable)

• Communications you send us (e.g., customer support messages, reviews, or surveys)

(b) Information Collected Automatically (Usage Data)

When you visit our website, we automatically collect data such as:

• IP address, browser type, and device information

• Pages viewed, time spent on the Site, and referring URLs

• Date/time stamps and session data

• Cookies and similar technologies to enable website functionality, track performance, and personalize your experience

(c) Information from Third Parties

We may receive information from:

• Payment processors and fulfillment partners

• Shipping and logistics providers

• Analytics and marketing platforms

• Customer support tools and cloud hosting services

We only collect information necessary to operate our business efficiently and enhance your shopping experience.

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4. How We Use Personal Information

We use your information to provide, improve, and protect our services, including:

• Order Fulfillment: Process payments, ship products, manage returns, and confirm deliveries.

• Customer Support: Respond to questions, requests, and feedback.

• Service Improvement: Analyze usage to enhance website performance and product offerings.

• Marketing (where permitted): Send promotional emails or newsletters you’ve opted into.

• Security & Fraud Prevention: Detect and prevent fraudulent activity or unauthorized access.

• Legal Compliance: Fulfill recordkeeping, accounting, and reporting obligations.

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5. SMS, Email & Marketing Communications

If you opt in, we may send:

• Order confirmations and delivery updates

• Abandoned cart reminders

• Promotional offers or product updates

You may unsubscribe from promotional emails anytime by clicking the “Unsubscribe” link or replying “STOP” to SMS messages.
Transactional emails (such as order updates) will continue to be sent as needed to complete your purchase.

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6. Cookies & Similar Technologies

We use cookies and similar technologies to:

• Operate essential site functions (e.g., cart management, checkout)

• Analyze traffic and site performance

• Personalize your experience and product recommendations

• Deliver relevant advertising

You can manage or disable cookies through your browser settings.
Please note that disabling cookies may limit website functionality or certain personalized features.

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7. How We Share Personal Information

We do not sell personal information.
We only share information when necessary for legitimate business purposes, including:

(a) Vendors & Service Providers:
For secure payment processing, order fulfillment, analytics, marketing, and customer support.

(b) Business Partners:
To deliver relevant offers or services, with your consent or as permitted by law.

(c) Corporate Affiliates:
Within our company group for administrative and service-related purposes.

(d) Legal Requirements:
When required to comply with law, enforce our Terms of Service, or protect our rights and users.

(e) With Your Consent:
When you choose to connect with third-party platforms (e.g., leaving product reviews or sharing through social media).

Categories & Typical Recipients

 

 

We do not use or disclose sensitive personal information (such as government IDs or payment details) without your explicit consent, nor do we use data to infer personal traits.

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8. Third-Party Links

Our website may include links to external websites or social media platforms.
We are not responsible for their privacy practices or content.
We encourage you to review the privacy policies of any third-party site before sharing personal information.

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9. Children’s Privacy

Our Site and Services are intended for adults and general audiences.
We do not knowingly collect personal data from individuals under 16 years of age.
If you believe we may have received such information, please contact us so we can promptly delete it.

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10. Data Security & Retention

We use industry-standard security measures — including encryption, firewalls, and secure access controls — to protect your data from unauthorized use or disclosure.
While no online system is completely secure, we take reasonable steps to safeguard your information.

We retain personal information only as long as necessary to:

• Complete your transactions,

• Provide services,

• Fulfill legal or accounting requirements, and

• Resolve disputes or enforce agreements.

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11. Your Rights & Choices (U.S. Residents)

Depending on your state of residence, you may have the following privacy rights:

• Access / Know: Request details about the personal data we collect.

• Delete: Request that we delete your personal information.

• Correct: Request correction of inaccurate personal information.

• Opt-Out: Opt out of targeted advertising or information sharing.

• Non-Discrimination: Exercise your rights without affecting service quality.

To make a privacy-related request, contact us using the details below.
We may verify your identity before completing your request for security reasons.

You can also adjust marketing preferences by clicking “Unsubscribe” in our emails or contacting us directly.

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12. International Data Transfers

Although Amoura Home serves U.S. customers, certain technical systems (e.g., hosting or analytics) may process data in other countries, such as the European Union or The Netherlands, where our parent company is based.
We take appropriate safeguards to ensure your personal information is protected to U.S. and international standards, including secure transfer protocols and contractual data protections.

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13. Contact Information

If you have questions or requests regarding this Privacy Policy or how we handle your data, please contact us:

Store Name: Amoura Home
Email: support@amoura-home.com
Phone: +1 347 775 3399
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time)
Average Response Time: 1–2 Business Days

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14. Company Information

Company Name: SatoActive
Registered Address: Marketentsterlaan 39, 3454WN De Meern, Utrecht, The Netherlands
Company Number (KvK): 85805556
VAT Number: NL004155462B41